Frequently asked questions

Common Questions

1. What kind of assistance can I expect from you?
2. How many files do you have for downloading?
3. How often is the Videocop content updated?
4. I’m experiencing some problems with my download. What shall I do?
5. How do I figure out which movie to download?
6. How fast will my download be?
7. I just downloaded and saved a file to my hard drive, but I forgot where it is. How could I find it again?
8. I have downloaded media file. How can I play it now?
9. What players I shall use?
10. Which player plays downloaded DVD files VIDEO_TS.IFO and VIDEO_TS.BUP?
11. Video does not play. What codec should I use?
12. Movies don't have sound. What's wrong?
13. How do I burn your films on CD\\DVDs?
14. I cannot burn file with size more than 2 Gb. What to do?
15. How do I handle .ISO file?

Access Questions

1. How do I sign up?
2. Is my registration secure and confidential?
3. Can I cancel my membership?

Common Questions

1. What kind of assistance can I expect from you?

We have a dedicated team of professionals who will provide you fast and friendly 24/7 customer support. Moreover, you are always welcome to submit tickets with a detailed explanation of your query, question or problem, and it will be resolved in an efficient and quick way.

2. How many files do you have for downloading?

We are currently offering over 1,500,000 files for Videocop customers, which is over 1,500,000 GB of data. If you are looking for any movie online, be sure to find it with us.

3. How often is the Videocop content updated?

Videocop content is updated every hour with new movies. You will be able to see what's new for you to download and enjoy. The variety of genres Videocop can offer its visitors will impress even the most demanding audience.

4. I’m experiencing some problems with my download. What shall I do?

If you happen to have any technical errors or general questions, please feel free to login to your account and create a support ticket. Uninterrupted 24/7 work mode of premium support service is guaranteed for you from there on.

5. How do I figure out which movie to download?

Videocop contains incredibly detailed movie descriptions with cover arts, cast and movie duration. What is more, the sets of full-length movies are organized into different categories in accordance to the movie genre. It is also possible to sort films in alphabetical order. Or, the five-star rating system can help you decide whether the movie is worth watching at all. All this will definitely help you to make your choice!

6. How fast will my download be?

Downloading with Videocop is blazingly fast. Even though our membership gives you access to extremely fast unlimited downloads, download times may vary according to the speed of your Internet connection and the number of people trying to download the same file at the same time.

7. I just downloaded and saved a file to my hard drive, but I forgot where it is. How could I find it again?

This happens quite often. Normally your web browser defaults to the same directory for every download, until you change it. An easy way to find out the download directory is to simply start another download. Or, you can also use Windows' Search function and type in the name of the file you have downloaded.

8. I have downloaded media file. How can I play it now?

You will need media player which supports a whole row of media file formats. We recommend you to choose a media player which is compatible with regular DVD,PAL, NTSC, VCD, SVCD formats and the entire range of MPEG4, including DivX, XviD, MPEG1, MPEG2, AVI, Real Media video, Quick Time files, WMV files, H.263, H.264, mobile video formats such as 3GP, 3GP2 and widely used MP4.

Some media players accept .iso file formats as well (for example VLC player). With Windows Media Player, if the appropriate codecs are installed on your computer, you can play audio content, video content, or both, that is compressed with a wide variety of codecs and that is stored in an .iso.

For more media players examples see the next question.

9. What players I shall use?

There are many players that you can use. Windows Media Player has a large number of features that may be required. .asf, .avi, and .wmv are the few video extension files that Windows Media Player will play without any problems. Also QuickTime, Winamp, DivX Player, media players can play all those audio/video file formats you may need. All of them are easy to use and guarantee excellent performance.

10. Which player plays downloaded DVD files VIDEO_TS.IFO and VIDEO_TS.BUP?

VideoLAN (VLC Player) which is absolutely free can play handle those, also it can play default extensions like .avi, .wmv, .mpg, .mpeg etc.

Click File -> Open Directory. Find the VIDEO_TS folder, select it and click OK

11. Video does not play. What codec should I use?

We recommend that you download K-Lite codec Pack which has a couple of major advantages compared to other codec packs. It is always up-to-date with the latest versions of the codecs and it is very user-friendly and the installation is fully customizable, meaning that you can install only those components that you really want.

You can find the link to the K-Lite codec Pack on the left side of the following website http://www.free-codecs.com/download/K_lite_codec_pack.htm
as well as Codec Pack All-In-One which is a general mass of codecs that can be found http://www.free-codecs.com/download/Codec_Pack_All_in_1.htm
or, Matroska Codec Pack having most of the oddball codecs that are hard to find elsewhere, can be found at http://www.cccp-project.net.

12. Movies don't have sound. What's wrong?

It appears that you don't have AC3 audio codec installed. If you are running Microsoft Windows 98SE/Me, 2000, XP, 2003 or Vista, please download and install codec pack from the Help section of the website (free of charge).

If you happen to be a Mac user, you have to find AC3 audio codec for Mac. You can try this one:
http://mac.softpedia.com/get/Audio/AC3-Codec.shtml
http://airrunner.wordpress.com/2006/09/04/ac3-playback-on-mac-os-x/

13. How do I burn your films on CD\\DVDs?

There are many different software burning programs to create and record audio and data CDs on Windows or Mac. We can recommend a free Express Burn Disc Burning Software which can be downloaded at http://www.nch.com.au/burn/index.html. It records data or audio discs quickly and easily by dragging the files you want onto the icon and clicking Burn CD.

The Express Burn Plus version includes video DVD burning and the ability to burn data DVD and Blu-Ray discs. It has advanced features like the ability to create and record ISO images, convert the files if required, and support for many more file formats.

Or, you can check the sites below for more burning software examples:
http://www.imgburn.com/
http://www.cdburnerxp.se/

14. I cannot burn file with size more than 2 Gb. What to do?

When you burn a DVD, it is usually the ISO-9660 format which is used.Or the ISO-9660 format doesn’t support file which are more than 2 Gb.
If you try to burn a file which is more than this filesize:
-Some burning softwares won’t be able to do so.
-Others will be starting to burn but will fail during the burn process.
-And some will burn completely but the DVD will not be read.

Solutions:

To burn a file which is more than 2 Gb, use the UDF mode in your burning. (In UDF mode, the maximal size of a file is from 18 446 744 709 551 616 bytes). The UDF format is readable directly in some O.S. (Except for Windows 95/98/ME and MACOS which will need a driver)

You can also split media-files using VirtualDub.

15. How do I handle .ISO file?

Iso files are frequently used to distribute CD or DVD images. For example if you download a popular Linux distribution what you'll most likely download is actually an iso file. Using a CD or DVD burning program like ImgBurn you can then write that iso disk image to an actual disk. See the link http://www.imgburn.com/.

Creating iso files of CDs or other disks you own is a convenient way to backup, archive or share them. And it is actually quite easy to do. Most CD/DVD burning software includes the ability to rip or create an iso image. ImgBurn, in particular, just insert your CD, tell ImgBurn where to place and what to name the iso file, and push a button.

Another mounting program which can mount a full disk image of a CD or DVD as a virtual disk and enable to create, open, view and extract iso files is: the free Alcohol 52% edition or a free version of Daemon Tools, can be found here:
http://www.free-downloads.net/programs/Alcohol_52__Free_Edition
http://www.disk-tools.com/download/daemon

Access Questions

1. How do I sign up?

In order to get an instant access to Videocop content you simply have to complete a free registration form. After your registration is confirmed you will immediately get our exclusive advantages. It only takes a few minutes to register and you will be able to download any movie in any quality and language you prefer, including the latest releases.

2. Is my registration secure and confidential?

Our customers’ details are absolutely confidential. Any personal information and email are never shared with any third parties. You can be completely sure that Videocop registration process and payment pages are 100% secure.

3. Can I cancel my membership?

Absolutely, if you would ever like to stop using our services, you may cancel your membership at any time. For further information please contact Videocop customer support.